Terms of Service

1. Website Use

You can use this site to ask about our products or request a quote. An inquiry, quotation request or discussion does not place an order. An order is formed when both parties accept it in writing.

You must use this website lawfully and provide accurate information. Do not submit unauthorized materials or interfere with the operation or security of the website.

2. Product Information

Photos and descriptions show examples of products and customization options. For your order, refer to the accepted quotation, approved artwork, applicable sample and other agreed documents. Confirm materials, measurements, colors, quantities, packaging and special requirements before production.

3. Quotations

A quote reflects the materials, specifications, quantity, processes, packaging and delivery requirements you give us. If the requirements change, the price or schedule may also change and need written confirmation.

Before you commit, pay or authorize chargeable work, we set out the applicable charges, exclusions and quotation validity. This includes any product, sample, tooling, packaging, freight, tax or other charges. Additional charges require notice and agreement.

4. Samples

Before we prepare a sample, we agree with you on what to make and when it is due.

Please check the material, measurements, color, construction and branding. Both parties should confirm the approved sample or written specifications before bulk production.

5. Orders and Payments

Your accepted order sets out the payment method, amounts, stages and conditions for starting work. These general terms set no fixed deposit or balance percentage. Production starts once the agreed payment and specification approval conditions are met.

To change or cancel an order, write to us promptly. We check what work is complete and which material commitments cannot reasonably be reversed. We then explain whether the change is possible and what it means for cost, timing or a refund. Cancellation does not automatically forfeit all payments; the accepted order and applicable law govern the outcome.

6. Custom Artwork and Intellectual Property

You must have the rights or permission to provide any logo, artwork, design or other material you send. We use your materials to quote, sample, produce and fulfill the order. We need permission to show your name, logo or custom work publicly.

The applicable written agreement governs ownership and any transfer of rights in designs or tooling commissioned separately. Providing materials for an order does not by itself transfer all intellectual property rights.

7. Production Tolerances

We assess goods against the agreed specifications, applicable approved samples and written quality requirements. Record any required tolerance, test method or inspection condition in the order. These general terms set no blanket tolerance and do not permit goods that fall outside the agreed requirements.

8. Shipping

The accepted order specifies delivery estimates, freight arrangements and charges, taxes, customs responsibilities, any applicable insurance and who bears transport risk. These general terms assume no particular shipping term or guaranteed transit time.

Approvals, changes to specifications, carriers and customs can all affect timing. We will communicate known material delays so both parties can address them. A delay does not automatically remove either party’s obligations or remedies under the order and applicable law.

9. Inspection, Returns and Refunds

Inspect the goods on arrival. If there is a problem, email us promptly with the order reference, affected quantities, a description and photos or other evidence. Any inspection or claim period agreed for that order applies, subject to applicable law. These general terms set no fixed reporting deadline.

Products made to approved customer specifications are not offered with a retail change-of-mind return policy, unless the order provides otherwise or applicable law requires it. This does not exclude claims for non-conforming goods, incorrect items, shortages, or damage for which we are responsible.

We compare the evidence with the agreed requirements. Depending on the issue, order terms and applicable law, a resolution may include rework, replacement or an appropriate refund. Contact us before sending goods back so we can confirm the method, destination and costs. For an agreed refund, we confirm the amount and processing arrangements and explain the timing expected for the payment channel. These terms set no fixed refund period or blanket non-refundable rule.

10. Responsibility

Each party is responsible for its obligations under the accepted order and applicable law. Any specific allocation of responsibility must be part of a valid written agreement. These general terms do not impose a fixed compensation cap or exclude liability or remedies that cannot lawfully be excluded.

11. Third-Party Services and Links

Where an order uses a third-party payment, communication, or delivery service, that provider's applicable terms may also govern its own service. References or links do not imply an endorsement or special affiliation. The use of a third party does not automatically remove our obligations under the accepted order.

12. Governing Law and Disputes

If a concern arises, contact us in writing with the order details so the parties can first seek a practical resolution. Any valid governing-law or dispute-resolution agreement in the accepted order documents applies, subject to mandatory law. Where no such agreement exists, the applicable law and competent forum are determined under the relevant legal rules. These general terms do not select a particular country, court, or arbitration institution.

13. Changes to Terms

If our website or business arrangements change, we may update this page and its effective date. An update does not replace terms already accepted for an order unless both parties agree in writing, subject to applicable law.