Privacy Policy
You can browse our collections without filling in a form. If you email us or open WhatsApp to discuss an order, the information you send reaches our team in Hangzhou.
Effective date: November 8, 2026
1. Information you choose to share
An email or WhatsApp inquiry may include your name, work contact details, product references, quantities and questions. Send only what we need to answer you.
2. How we use inquiries
Your message helps us answer questions about fabrics or samples, prepare a quote and coordinate your order if you go ahead.
3. Cookies
Our site does not set analytics or advertising cookies. Menus, galleries and FAQs work in your browser.
4. Analytics and external services
We serve our own images, scripts and styles. The site does not load Google Analytics, Google Ads or an embedded chat. WhatsApp opens only when you follow its link.
5. Who receives your message
Your email or messaging provider handles the message you send to our team. If you order goods, the parties arranging shipment may also need your delivery details.
6. Retention
For questions about records we hold for an inquiry or order, email us and identify the project.
7. Sending files
Please do not send payment credentials, identity documents or other sensitive personal information in an initial inquiry. Ask our team before sharing files that need special handling.
8. Questions and requests
To ask about, correct or request removal of information you have shared, email info@wisenatura.com. Include enough information to identify the relevant correspondence.
9. International inquiries
Messages sent from abroad reach our team in Hangzhou, China. Your email or messaging provider handles information under its own privacy policy.
10. Business audience
This site is for business buyers and sourcing professionals. It is not designed as a service for children.
11. Policy updates
If our contact methods or use of data change, we will update this notice. The effective date tells you which version you are reading.
12. Contact WiseNatura
WiseNatura Co., Ltd.
No. 606 Qiuyi Road, Binjiang District, Hangzhou, Zhejiang, China